Module 1: Fundamentals of Professional Communication
- Communication models and theories
- Active listening techniques
- Non-verbal communication in the work setting
Module 2: Bridging the difference: effective cross-cultural and intergenerational communication
- Understanding generational differences in the workplace
- Adapting communication across context
Module 3: Vertical Communication
- Communicating effectively with your leadership
- Providing constructive feedback to your team
- Delegation and direct action communication
- How to have hard conversations up, down, and across the reporting structure
Module 4: Horizontal Communications
- Breaking down interdepartmental silos
- Negotiation and conflict resolution
- Collaborative problem-solving
Module 5: Technical to non-technical communication
- Identifying and eliminating jargon
- Visual communication tools and techniques
- Storytelling with complex data
Module 6: Business communication formats
- Email, memo, and report writing
- Virtual meeting facilitation
- Presentation skills and techniques
- Digital communication tools and etiquette
Module 7: Strategic communication and integration
- Crisis communication fundamentals
- Project planning communication
- Personal communication development plan